Movie play problems?

If you cannot see the movie you want to watch, here are the two most common reasons:

1. You computer does not have Macromedia Flash Player installed. Flash is safe and easy to install. It is available for free download from the Macromedia Web site at the Flash Player Download Center.

2. If you have installed Macromedia Flash Player, but still don't see the movie, the most common reasons are:

   • Pop-up blockers blocking Flash

     The most common cause of Flash movies failing to display is the presence of pop-up/ad blocker software that specifically targets Flash content. To find out more about this, please see Flash movies do not appear after installing the Flash Player.

   • Internet Explorer Settings on a Macintosh

     On the Macintosh there is a setting in Internet Explorer to enable plug-ins. This setting is located in the Explorer > Preferences menu of the browser. In the Preferences dialog box, select Web Content under Browser Display. Then ensure that the Enable Plug-ins option is selected.

   • Internet utilities blocking ActiveX

     Some Internet Utilities, such as Norton Internet Utilities, perform functions similar to a firewall and may restrict viewing of ActiveX controls. You need to ensure that your firewall or utility settings are set to allow ActiveX controls or you will not be able to view Flash movies in Internet Explorer.

   • Your browser is something other than Microsoft Internet Explorer, Mozilla Firefox, or Netscape and does not support either ActiveX or Netscape plugins.

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